GrandPeak Systems ("we," "us," or "our") operates the website grandpeaksystems.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our marketing materials.
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily submit when you:
- Fill out a contact form, quiz, or lead capture form (name, email, phone number)
- Book a strategy call or schedule an appointment
- Create an account on our platform
- Subscribe to email or SMS communications
- Submit a payment for services or subscriptions
- Communicate with us via email, phone, chat, or social media
Information Collected Automatically
When you access the Service, we may automatically collect certain data, including:
- IP address, browser type, operating system, and device information
- Pages viewed, links clicked, and time spent on pages
- Referring URL and search terms used to find our site
- Cookies, pixel tags, and similar tracking technologies
- Location data (approximate, based on IP address)
Information from Third Parties
We may receive information about you from third-party sources such as advertising platforms (Google Ads, Meta/Facebook Ads), analytics providers, CRM integrations, and publicly available databases. This information may be combined with other data we collect about you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service
- To respond to inquiries, schedule appointments, and deliver requested services
- To send transactional communications (appointment confirmations, invoices, account updates)
- To send marketing and promotional communications (with your consent or as permitted by law)
- To personalize your experience and deliver relevant content
- To process payments and manage your subscription
- To operate AI-powered features including automated text, email, and voice responses
- To analyze usage trends, improve our Service, and develop new features
- To detect, prevent, and address fraud, abuse, or technical issues
- To comply with legal obligations and enforce our terms
3. AI-Powered Communications
Our Service utilizes artificial intelligence to provide automated communications, including but not limited to SMS text messages, email responses, and AI voice agent interactions. When you engage with our platform or our clients' systems powered by GrandPeak Systems, you may interact with AI agents that can:
- Respond to inquiries via text message or email
- Conduct voice conversations to answer questions and schedule appointments
- Follow up on leads and nurture prospects over time
These interactions are recorded and stored to improve service quality, ensure accuracy, and maintain records of communications. AI-generated responses are designed to be helpful and professional, but they are not a substitute for human advice on legal, financial, or medical matters.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and support our marketing efforts. These include:
- Essential cookies: Required for site functionality (session management, security)
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Advertising cookies: Enable targeted advertising and conversion tracking (e.g., Meta Pixel, Google Ads tags)
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the Service.
5. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
- Service providers: Third-party vendors who assist with hosting, payment processing, email delivery, analytics, and customer support (e.g., Stripe, GoHighLevel, Google)
- Business clients: If you submit information through a form or funnel operated by one of our clients, that information is shared with the applicable business for the purpose of fulfilling your request
- Legal requirements: When required by law, subpoena, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
- With your consent: When you explicitly authorize us to share your information
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal data, subject to certain exceptions
- Opt-out: Unsubscribe from marketing emails or SMS at any time using the opt-out link/instructions provided in each message
- Restrict processing: Request limitations on how we process your data
To exercise any of these rights, please contact us at {{ SUPPORT_EMAIL }}. We will respond within 30 days of receiving your request.
8. SMS and Email Communications
By providing your phone number or email address, you consent to receive communications from us, including appointment reminders, follow-up messages, and promotional content. Message and data rates may apply for SMS. You can opt out at any time:
- SMS: Reply STOP to any message
- Email: Click the unsubscribe link in any marketing email
Opting out of marketing communications will not affect transactional messages related to your account or active services.
9. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Effective Date" at the top. Your continued use of the Service after any changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
GrandPeak Systems
Idaho Falls, Idaho
Email: [email protected]
Website: grandpeaksystems.com/contact